- HDI | Leading IT Service & Support
HDI Customer Satisfaction Index. HDI Support Center Maturity Assessment ... Certification and training for help desk, support center, and service desk professionals. ...
http://www.thinkhdi.com
- Customer Service Group
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training, ...
http://www.customerservicegroup.com
- Help Desk Institute
Help Desk Institute. Customer Support Specialist (CSS) Certification ... Customer Service Technician. Help Desk Agent, Technician, or Specialist. Dispatcher ...
http://www.thinkhdi.com/files/pdfs/css.pdf
- March 20, 2001 - Akamai Showcased for Customer Service Excellence by ...
Akamai Showcased for Customer Service Excellence by Help Desk Institute. Contacts: Jeff Young ... the Help Desk Institute (HDI) for excellence in customer service. ...
http://www.akamai.com/html/about/press/releases/2001/press_032001.html
- Customer service - Wikipedia, the free encyclopedia
Institute of Customer Service. Official U.S. Department of Labor Bureau of Labor Statistics ... Help. Toolbox. What links here. Related changes. Upload file ...
http://en.wikipedia.org/wiki/Customer_service
- Help Desk Institute - Wikipedia, the free encyclopedia
... Help Desk Institute) is a large membership association for the IT service ... HDI focuses on promoting the customer service and technical support industry by ...
http://en.wikipedia.org/wiki/Help_Desk_Institute
- Customer Service Group Links
... for improved customer service, call center and help desk operations including tools ... Customer Care Institute. Customer Service Group. Help Desk Institute ...
http://www.customerservicegroup.com/links.php
- Help Desk Institute Certifications
Certifications From Help Desk Institute. Customer Support Specialist (CSS) ... are dedicated to providing outstanding levels of customer service and support. ...
http://www.gocertify.com/vendors/HelpDeskInstitute.shtml
- e2e Customer Services (The Help Desk Institute) - Inside CRM
... Help Desk Institute (e2e.co.uk) sets standards and provides training for service desk ... one-day events, conferences, the annual Service Desk Excellence ...
http://www.insidecrm.com/vendors/e2e-Customer-Services-The-Help-Desk-Institute
- ITIL IT Infrastructure Library Help Desk Institute Bundle at Global ...
This course prepares you for the Help Desk Institute (HDI) CSS certification, for individuals wishing to qualify for work in a customer support center or help desk ...
http://www.globalknowledge.com/training/course.asp?pageid=9&courseid=10154&catid...
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