- Help Desk Institute
Help Desk Institute. Customer Support Specialist (CSS) Certification ... Customer Service Technician. Help Desk Agent, Technician, or Specialist. Dispatcher ...
http://www.thinkhdi.com/files/pdfs/css.pdf
- HDI | Leading IT Service & Support
HDI Customer Satisfaction Index. HDI Support Center Maturity Assessment ... Certification and training for help desk, support center, and service desk professionals. ...
http://www.thinkhdi.com
- March 20, 2001 - Akamai Showcased for Customer Service Excellence by ...
Akamai Showcased for Customer Service Excellence by Help Desk Institute. Contacts: Jeff Young ... the Help Desk Institute (HDI) for excellence in customer service. ...
http://www.akamai.com/html/about/press/releases/2001/press_032001.html
- Customer Service Group
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training, ...
http://www.customerservicegroup.com
- Press Release - Help Desk Institute
... Springs based Help Desk Institute and U.K. based Customer Service Management (CSM) ... organizations with either a focus on help desk or on customer service. ...
http://www.realmarket.com/news/hdi112599.html
- Customer Service Group Links
... for improved customer service, call center and help desk operations including tools ... Customer Care Institute. Customer Service Group. Help Desk Institute ...
http://www.customerservicegroup.com/links.php
- IT Help Desk - 24x7x365 Help Desk services IT support - mindSHIFT ...
... delivers world-class managed IT and professional services for small and medium businesses that absolutely ... Help Desk Institute. About MindSHIFT. Products ...
http://www.mindshift.com/dynamic.aspx?id=1926
- Customer Care Institute - Help Desk Manager
It focuses on issues found in the Customer Service, Consumer Affairs, ... Completion of the Certified Help Desk Professional course is recommended. Course Topics ...
http://www.customercare.com/content/view/7/4
- Customer Care Institute - Home
It focuses on issues found in the Customer Service, Consumer Affairs, ... Getting at the Root of Your Customer-Service Problems ... Get Help. Buyer's Guide ...
http://www.customercare.com/index.htm
- Help Desk Institute - Wikipedia, the free encyclopedia
... Help Desk Institute) is a large membership association for the IT service ... HDI focuses on promoting the customer service and technical support industry by ...
http://en.wikipedia.org/wiki/Help_Desk_Institute
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