- Help Desk Institute
HDI Customer Satisfaction Index · HDI Support Center Maturity Assessment ... Certification and training for help desk, support center, and service desk ...
http://www.thinkhdi.com
- Meet Our Faculty | HDI - Leading IT Service & Support
His passions for customer service led the Taco Bell support organization to achieve the Help Desk Institute Team Excellence Award. ...
http://www.thinkhdi.com/certification/facultyBios.aspx
- Customer Service Group
Newsletters, books, and free online resources for improved customer service, call center and help desk operations including tools for enhancing rep training, ...
http://www.customerservicegroup.com
- Help Desk Institute < Customer Service and Technical Support in ...
Yahoo! reviewed these sites and found them related to Customer Service and Technical Support > Help Desk Institute.
http://dir.yahoo.com/Business_and_Economy/Business_to_Business/Computers/Industr...
- March 20, 2001 - Akamai Showcased for Customer Service Excellence by ...
Akamai Showcased for Customer Service Excellence by Help Desk Institute. Contacts: Jeff Young ... the Help Desk Institute (HDI) for excellence in customer service. ...
http://www.akamai.com/html/about/press/releases/2001/press_032001.html
- Help Desk Institute
Help Desk Manager (HDM) Certification. Standards. Official Curriculum. Help Desk Institute ... Representing the service provider to the customer ...
http://www.thinkhdi.com/files/pdfs/HDM.pdf
- Help Desk Institute Focus Book Series (help desk and technical ...
Glossary of Help Desk Terms by Help Desk Institute, softcover, 36 pages, $12.95 .... The Resource Center for Customer Service Professionals LLC ...
http://www.the-resource-center.com/CATALOGS/HDI_Focus_Books.HTM
- SupportSoft : Partners : Industry Partnerships : Help Desk Institute
Help Desk Institute. HDI is the world's largest membership association for the ... HDI's mission is to lead and promote the customer service and technical ...
http://www.supportsoft.com/partners/industry/hdi.asp
- Managing Unresolved Service Requests (help desk management book)
Help Desk Books. Call Center Management. Automation Aids. Online Support. Customer Satisfaction. Knock Your Socks Off. Help Desk Institute. Telecom Books ...
http://www.the-resource-center.com/BOOKS/focus/Managing_Unresolved_Service_Reque...
- HDI Testing with Pearson VUE
HDI is the world’s largest membership association for the service and support industry. HDI’s mission is to lead and promote the customer service and ...
http://www.vue.com/hdi
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