- Help Desk Institute
Best Practice Consultancy and Education. Help Desk Institute (HDI) Help Desk Institute's Certification is the first open standards-based, ...
http://www.getronics.com/gb/en-gb/services/bestpractice/education/HDI.htm
- TIG Technology Integration Group, Help Desk
TIG's Help Desk team uses Help Desk Institute Best Practices, proven SLA management ... your users, or your existing help desk, using best-of-class practices. ...
http://tig.com/helpdesk.asp
- Help Desk Best Practices-Software Features To Look For | Giva
... our White Papers & Needs Assessment Tool. Learn Industry Best Practices. ... Practices for Organizations (BS15000) and the Help Desk Institute (HDI) Best Practices ...
http://www.givainc.com/white-papers/help-desk-best-practices.htm
- Help Desk Institute
Help Desk Institute. Customer Support Specialist (CSS) Certification Standards. 4 ... to understand the role of the Support Center professional and best practices for ...
http://www.thinkhdi.com/files/pdfs/css.pdf
- NetworkD Group Partners with Help Desk Institute Extending Reach of ...
... Partners with Help Desk Institute Extending Reach of Global Support Best Practice ... offerings will include Help Desk best practice training and certification, ...
http://www.networkd.com/pr060303.html
- NetworkD is Sole Provider of HDI Certifications to French IT Service ...
NetworkD Group Sole Provider of Help Desk Institute's HDA, CSS and HDM Certifications ... of desktop management best practices and the ITILŪ framework, ...
http://www.networkd.com/pr060823.html
- Keep Your Help Desk Staff Happy
... help desk turnover rate for 2000 is 35%, and its 1999-2000 Best Practices ... Source: Help Desk Institute, "1999-2000 Best Practices Survey" Beating Burnout ...
http://itmanagement.earthweb.com/career/article.php/622551
- Help Desk Institute Training Customer Support Consultants
Company offers Help Desk Institute training for support technician, analyst, or ... This certification focuses on best practices for handling customer requests. ...
http://www.scinc.com/institute.html
- Sparkhound - Help Desk Services
Our Help Desk services allow your team to focus on the high-value strategic ... as our Help Desk analysts who employ the best practices of the Help Desk Institute. ...
http://www.sparkhound.com/content/helpdeskservices.aspx
- Help Desk and Support Industry Partnerships
LiveTime provides ITIL 2, 3 based Service Desk, Help Desk and support software for the enterprise, including incident, ... seminars, best practice site ...
http://livetime.com/webservicedesk/PartIndustry.html
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