- Help Desk Institute
Best Practice Consultancy and Education. Help Desk Institute (HDI) Help Desk Institute's Certification is the first open standards-based, ...
http://www.getronics.com/gb/en-gb/services/bestpractice/education/HDI.htm
- TIG Technology Integration Group, Help Desk
TIG's Help Desk team uses Help Desk Institute Best Practices, proven SLA management ... your users, or your existing help desk, using best-of-class practices. ...
http://tig.com/helpdesk.asp
- Amazon.com: "Help Desk Institute": Key Phrase page
... help desks, as reported in the Help Desk Institute's 2002 Best Practices ... Key Phrases: Help Desk Institute, Best Practices Survey, Reviewing Key Terms, ...
http://www.amazon.com/phrase/Help-Desk-Institute
- Axios makes it three in a row in winning Help Desk vendors' poll ...
The Help Desk Institute (HDI) votes Axios systems top of the help desk software providers for their best practice based IT service management software
http://www.axiossystems.com/six/en/corporate/news/detail.php/121
- Help Desk Institute
Help Desk Institute. Customer Support Specialist (CSS) Certification Standards. 4 ... to understand the role of the Support Center professional and best practices for ...
http://www.thinkhdi.com/files/pdfs/css.pdf
- Help Desk Educational Symposium 2004
Help Desk Institute. Telecom Books. Communication Skills. Call Center ... and best practices to include in their strategy for consolidation of Help Desks. ...
http://www.the-resource-center.com/SEMINARS/hd2-conf.HTM
- Help Desk Institute Training Customer Support Consultants
Company offers Help Desk Institute training for support technician, analyst, or ... This certification focuses on best practices for handling customer requests. ...
http://www.scinc.com/institute.html
- B E S T P R A C T I C E S
Thirty-One Best Practices For The Service Desk. by Chip Gliedman ... 2004 Help Desk Practices survey is available through the Help Desk Institute at www. ...
http://www.solutech.co.uk/PDF/31BestPractices Whitepaper.pdf
- Help Desk and Support Industry Partnerships
Help Desk Software, Web Based Helpdesk, ITIL, Web 2.0, Java and J2EE Service ... the Help Desk Institute by contributing to industry seminars, best practice site ...
http://www.livetime.com/webservicedesk/PartIndustry.html
- IHS Support Solutions, Customer support training certification, Help ...
... Support Solutions is a global provider of help desk and support center training, consulting, knowledge and ... Do you know what industry best practices are? ...
http://www.ihssupport.com/ihs_consulting_best_practices.html
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